Shipping policy

We process orders within 1–5 business days. Once shipped, delivery times vary by destination:

• USA: 7–15 business days

• Canada: 10–20 business days

• International: 15–25 business days

You will receive a tracking number by email once your order ships.

Please note:

• We are not responsible for delays due to customs or weather

• Customer is responsible for any import duties or taxes

If your package is marked as delivered but you haven't received it, please contact the carrier first. If unresolved, email us at support@silhouessence.com